PRIVACY POLICY

Nexus Ingredient
Privacy Policy
Effective Date: March 11, 2026
Last Updated: March 11, 2026
Version: 3.0

1. Introduction

Nexus Ingredient and its related entities (“Nexus Ingredient”, “we”, “us”, “our”) respect your privacy and are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

This Privacy Policy explains how we collect, hold, use, disclose, store, and otherwise process personal information when you interact with us, including through our website, email, phone, social media, events, trade shows, sales activity, customer or supplier relationships, and other business channels.

This Privacy Policy is intended to be clear and accessible. A copy is available free of charge on our website, and you may request a copy in another form by contacting us.

2. Who We Are

The entity responsible for your personal information is:

Nexus Ingredient 
Contact us via email
Website: www.nexusingredient.com

If another Nexus Ingredient entity is the relevant contracting party or data controller for a particular interaction, we may tell you that in a contract, form, notice, or other communication.

3. Scope of This Policy

This Policy applies to personal information relating to:

• customers and prospective customers
• suppliers and prospective suppliers
• distributors, agents, and business partners
• website visitors
• people who contact us or submit inquiries
• event and trade show contacts
• newsletter and marketing recipients
• job applicants, where relevant and unless covered by a separate recruitment notice
• other individuals whose personal information we handle in connection with our business

4. What Personal Information We Collect

The personal information we collect depends on how you interact with us, but may include:

4.1 Contact and identity information

• name
• job title
• company name
• business email address
• phone number
• postal address
• country and market information

4.2 Business relationship information

• inquiry details
• product interests
• order history
• quotation or pricing requests
• customer or supplier account information
• communications and correspondence
• meeting notes and contact preferences

4.3 Website and technical information

• IP address
• browser type
• device information
• operating system
• website usage data
• referring URLs
• pages visited
• dates and times of visits
• cookie and similar technology data

4.4 Marketing and engagement information

• email open and click data
• event attendance
• campaign response information
• preferences and opt-in or opt-out records

4.5 Recruitment or verification information

Where relevant, and only when reasonably necessary, we may collect information submitted in resumes, job applications, due diligence checks, onboarding forms, or compliance reviews.

4.6 Sensitive information

We do not generally seek to collect sensitive information unless it is reasonably necessary, lawful, and appropriately protected. If we do collect sensitive information, we will do so only where permitted by law and, where required, with consent.

5. How We Collect Personal Information

We may collect personal information:

• directly from you when you contact us, submit forms, request samples, place inquiries, enter contracts, sign up for communications, or otherwise interact with us
• from your employer or organisation where you act as a business contact
• from publicly available sources such as business websites, LinkedIn, event directories, and trade publications
• from service providers, distributors, agents, analytics providers, or marketing platforms
• through cookies and similar technologies on our website
• during meetings, trade shows, calls, email exchanges, or other business engagement

Where practicable, we collect personal information directly from you.

6. Why We Collect, Hold, Use, and Disclose Personal Information

We may collect, hold, use, and disclose personal information for purposes including to:

• respond to inquiries and requests
• provide products, samples, information, and services
• manage customer, supplier, distributor, and partner relationships
• process transactions, contracts, and operational activities
• perform account management and business administration
• communicate about products, services, technical matters, events, and updates
• improve our website, content, and user experience
• conduct analytics, security monitoring, troubleshooting, and fraud prevention
• comply with legal, regulatory, audit, and reporting obligations
• protect our rights, property, people, systems, and business interests
• investigate complaints, incidents, or suspected misconduct
• carry out recruitment, onboarding, verification, or due diligence where relevant
• support business restructuring, financing, mergers, acquisitions, or asset transfers

7. Legal Bases and Lawful Grounds

Where applicable under relevant privacy laws, we rely on one or more lawful grounds for processing personal information, such as:

• your consent
• performance of a contract
• compliance with legal obligations
• our legitimate interests in operating, securing, and improving our business, provided those interests are not overridden by your rights
• other grounds permitted by law

For Australian privacy law purposes, we handle personal information in accordance with applicable Privacy Act obligations and the Australian Privacy Principles where they apply.

8. Direct Marketing

We may send you marketing or promotional communications about our business, products, services, news, or events where permitted by law.

You can opt out of marketing communications at any time by:

• using the unsubscribe link in the message, where available
• contacting us using the details in this Policy

We will continue to send non-marketing communications where necessary for business, contractual, legal, or administrative purposes.

9. Cookies and Similar Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to:

• help the website function
• remember preferences
• understand website traffic and usage
• improve website performance and content
• support security and troubleshooting
• measure campaign effectiveness

You can usually manage cookie preferences through your browser settings. Blocking some cookies may affect website functionality.

Where required, we will provide additional notice or obtain consent for non-essential cookies. We may also publish a separate Cookie Notice from time to time.

10. When We Disclose Personal Information

We may disclose personal information to:

• related companies within the Nexus Ingredient group
• IT, hosting, cloud storage, CRM, website, analytics, cybersecurity, and software providers
• marketing, event, communications, and professional service providers
• logistics, warehousing, payment, quality, regulatory, or operational support providers
• distributors, agents, contractors, and business partners where necessary
• auditors, insurers, lawyers, accountants, and other advisers
• regulators, courts, law enforcement, or government authorities where required or authorised by law
• prospective buyers, investors, financiers, merger partners, or acquirers in connection with a corporate transaction

We do not sell personal information for unrelated third-party marketing.

11. Overseas Disclosure and Cross-Border Processing

Because our business, service providers, systems, and commercial relationships may operate internationally, personal information may be stored in or accessed from countries outside Australia, including countries where privacy protections may differ from those in Australia.

Where we disclose personal information overseas, we take reasonable steps to ensure appropriate protections are in place where required by law. Depending on the circumstances, those protections may include contractual obligations, internal group controls, vendor due diligence, technical safeguards, or other lawful mechanisms.

If you would like more information about cross-border handling relevant to your information, please contact us.

12. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Measures may include:

• access controls and authentication
• role-based permissions
• secure cloud or hosted systems
• network and endpoint protections
• staff awareness and training
• contractual controls with service providers
• secure disposal or de-identification processes where appropriate

No method of transmission or storage is completely secure. If we become aware of a data breach, we will respond in accordance with applicable law and our internal procedures.

13. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, or as required by law, regulation, taxation, audit, safety, quality, contractual, or dispute-resolution obligations.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

14. Access and Correction

You may request access to personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To request access or correction, contact us using the details below and provide enough information for us to verify your identity and locate the relevant records.

We will respond within a reasonable time and may need to verify your identity before acting on your request. In some circumstances, the law may permit us to refuse access or correction, in whole or in part. If that happens, we will explain why, where required.

15. Complaints

If you believe we have handled your personal information in a way that breaches applicable privacy law, please contact us first so we can investigate and try to resolve the issue.

Please send privacy complaints to: our email displayed on the website.

Please include:

• your name and contact details
• the nature of your complaint
• relevant dates and details
• the outcome you are seeking

We will acknowledge your complaint within a reasonable period and aim to investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner or another relevant regulator or authority, depending on your location and the applicable law.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. You should review their privacy notices before providing personal information to them.

17. Children

Our website and business communications are generally directed to business customers and adult users. We do not knowingly collect personal information from children except where lawful and appropriate in the relevant context.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, systems, legal obligations, or privacy practices.

We will publish the updated version on our website and update the “Last Updated” date. Where required, we will provide additional notice.

19. Contact Us

For privacy questions, access requests, correction requests, or complaints, please contact us via email.